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5 Year Guarantee

Brynje makes quality products that are designed to last. Our 5-year guarantee on manufacturing and material defects applies to all our products. We repair garments where feasible, or replace with new. Contact us by email for an assessment of your product.

  • If we assess your faulty product to be irreparable, we will replace it with a new one and recycle the damaged product 
  • If the product has been discontinued, you will be offered the choice of a product at an equivalent price. The original price of your product may differ from current prices on our website, as we frequently update our collections
  • Faults and defects not covered by our guarantee can be repaired at a cost through our repair service

 

Our guarantee covers:

  • Fabric manufacturing defects
  • Production defects on seams
  • Zip and zip puller manufacturing defects
  • Shrinkage to the point of rendering a garment unusable 
  • Delamination of the membrane (the bond between the outer fabric and the membrane loosens) on hardshell products
  • Taping that loosens on the casing of hardshell products
  • Defective hydrophilic membrane on hardshell products

 

Our guarantee does not cover:

  • Normal wear and tear, such as pilling, fabric tears and friction damage caused by external factors, colour fading and natural ageing of materials. Pilling does not impair product performance

  • Accidental damage, lack of reasonable care or improper use

  • Damage caused by failure to follow washing instructions 

  • Poor maintenance of product

  • Shrinkages of less than 10% of the original size of the garment

  • Worn out products, regardless of age

 

Wash Before Return

Products should be washed before return. If the garment is not washed in accordance with Brynje's requirements, we reserve the right to invoice NOK 250 for washing.

 

Assessment Process

All requests must be approved by Brynje. Each case will be assessed individually, and we will make decisions about the level of compensation based on the condition and age of each garment.  As soon as we have approved your request, we will repair or replace the product.

 

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